FREE delivery on all orders over $120* | Contactless Delivery*

Sister Brand Terms and Conditions


Purchasing Third Party Partners products from Autograph

Third Party Partners supplies Autograph customers with products direct from their warehouse. Third Party Partners products on Autograph are available exclusively for Australian customers, and are subject to Australian Customs and Duties charges upon delivery.

Please Note: Third Party Partners products on Autograph are excluded from all promotional activity and do not contribute to your seasonal rebate spend.

Shipping and Delivery

Third Party Partners products are subject to the same great Shipping and Delivery services as our other Autograph Online items, there are just a few details to note; 

  • You will still receive Free delivery when you spend $120 online and delivery within Australia for purchases under $120 will attract a $10 flat fee
  • Third Party Partners products will be shipped separately. If you have purchased a mix of Third Party Partners and Autograph items, you will receive 2 parcels (at no extra charge of course)
  • Third Party Partners orders over $1000AUD may incur customs charges and duties charged by the AU Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the AU Customs Service or its authorized service provider.
  • Your parcel will be delivered within 7-10 business days (excluding weekends and public holidays) from the day you have placed your order. Delivery may take longer in remote or rural areas or during promotion and sale periods 
  • Third party products are excluded from click & collect.

Returns

You are welcome to return your Third Party Partners product to online for a full refund (excluding any delivery charges) within 30 days from the date you received your order, all you need to do is fill in your returns form and use one of the below options. We are unable to accept Sister Brand returns instore at this time.

Please allow up to 15 working days for your return to be processed.

Products can be refunded if the item is unworn, in its original condition with tags attached and there is proof of purchase. The products will be inspected upon return and if in less than perfect condition, we may return the product/s to you. The exception to this is earrings, due to health and safety reasons, in which case a refund will not be given. Swimwear & Lingerie can only be refunded if it is unworn with the tags and hygiene strip still attached.

Incorrect Items or Faulty Goods: We will do everything we can to sort out issues with faulty items straight away. As soon as you discover a fault, phone our friendly Customer Care team on 1300 728 980. Have handy your order number and from here we will arrange for the faulty item to be returned free of charge. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can.

Please Note:

  • As Third Party Partners products are available exclusively online we cannot accept in store returns. Do not send your product directly to the manufacturer.
  • All items purchase on Autograph are to be returned back to our online warehouse.
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